Hathway — Internet connection & speed issues - Acc number - 1223354

Address:

Bangalore, Karnataka, 560029

Hathway broadband Acc number - 1223354 On September 19th I called up hathway broadband customer service, as my internet connection was not working & I was told that the issue will be fixed within 24 hours .On 20th of September after 24 hours I called again as I my issued was not fixed. I was informed that it will be fixed before 10.00 am next day. Again on 21st I called & I was given a different time frame. My service was back only on 23rd night but with frequent disconnection One minute my connection will be working & next minute it will be disconnected. I kept on calling hathway customer service & they kept on giving different time frames. Each time, I raised a complaint, I ticket was logged in & it was closed within 24 hours without contacting me to check whether the issue is fixed, On September 30th again the connection was completely gone & it was not back till October 2nd t.i called again asked for the services to be disconnected & was later contacted by some one who assured me that the issue will be fixed permanently . I also wrote to the nodal officer for hathway broadband services in Bangalore on 2nd of October & received an auto generated mail informing that my complaint has been forwarded to the concerned team & I will be contacted by some one from that team but no one till date has contacted me about the same. My service was working alright on October 3rd & I was suppose make a payment for the next on the same date. So I made a payment on 3rd of October for next month. On October 4th I realised that I speed which was suppose to be up to 50Mbps was at 0.48 Mbps. I called on the same date gain raised a complaint & was given a 24 hour time frame. I called in again on 0ctober 8th as issue was still not resolved but the ticket I raised was again closed without fixing my issue. Another ticket was raised but my issue was not fixed. So I called gain on October 11th asking for my services to be terminated & asking for a refund on monthly payment I made on 0ctober 3rd & also for the refund on security charges paid upfront when I took the connection. I spoke to a supervisor who said they will try & fix my issue, if not will go ahead with the termination request. I asked for a reference number for my disconnection request & was told that can only give a complaint number for my speed issue & if it is not fixed then they will go ahead with the termination request. I spoke with two people on the same day & asked them to leave notes about my termination request. On 12th of October I got a call from hathway technical support about my speed issue & as I was outside I requested them to either call me back on the next day or to just go ahead & terminate my services. The guy promised me that he will call me back on 13th of October to check about my speed issue . Today I got a text on my phone informing that ticket has been closed, So I contacted customer service again & was informed that the ticket has been closed & there is no notes on my account about my termination request. I tried calling the nodal officer at least 25 times but the number is always engaged. The hathway customer service reps doesn't give out their ID number to there is hardly anyway to find out who exactly I spoke to each time. Since September 19th I have logged in around 20 complaints & every single ticket has been closed without fixing my issue or contacting me.I hav spend more than 400 bucks in the last 25 days just for calling hathway customer service. Every time when I have requested for a supervisor I have been put on hold for more than 12 mins & few times the call got disconnected after being on hold for 10 or 12 mins.I just don't know what else I need to do & I was totally upset frustrated with the pathetic service that I have been offered.I have recorded a few conversation that I have had with the customer service people & I also have a few ticket numbers that I have logged in. I want my services to terminated & get a refund or my connection issue to be fixed permanently .please advise me what I need to do or whom I need to contact to register a complaint against this. These are few on the tickets numbers that I have with me. 14263012/ 14333912/ 14346816/ 14330276/ 14377614/ 14432199/ 14475151/ 14467335 / & these are ticket numbers that I have raised since 25 of September. I did not keep a track of all the tickets specially the one's from 19 of September till 25th. With Regards Krishna Riju [protected]