Hathway — Internet disconnects every day! | |||||
I renewed my broadband connection(Account Number: 1366499) on 19 Sep 15. After renewal, Internet disconnects every day. I called almost everyday to the customer care (non tool free number). I spent 500 Rs just for calling the customer care. But still Hathway unable to solve the issue. Every morning I opens a new ticket and in night it get closed without my knowledge. So many times I raised ticket[protected],[protected] for Refund also but this also closed without my knowledge. Customer care number is useless. Even there is no any escalation process in Hathway. If Hathway not capable of solving this issue, then Hathway should refund all my money. So that I can take some other broadband connection. Was this information helpful? | |||||
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Hathway customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
I have asked for the refund of full amount which i paid . But you guys are extending the connection.
What i will do with the ridiculous connection?
Today i got sms that 'I crossed 100%of fair usage limit'. Though i did not have proper Internet connection and in just 10 days i can not cross my 100%of fair usage limit. This is highly impossible. Initial 3 months it never happen.
Every night before sleeping i always switched off my modem and wifi. But today morning when i tried to switch on modem, it is not switching on.
For the first three month i did not face any issue. But after renewal, I faced lot of issue. Last month also you guys have downgraded my speed, without providing the proper Internet connection.
You guys are keep saying that billing department will call me but from last more than one month no one has called me and closed all the open ticket. As i told you before that your customer number is useless. Today also i called but in between your guys stop talking to me and then disconnected the call.
I am getting ridiculous service from Hathway from more than one month. So please refund my full amount.
What i will do with the ridiculous connection?
Today i got sms that 'I crossed 100%of fair usage limit'. Though i did not have proper Internet connection and in just 10 days i can not cross my 100%of fair usage limit. This is highly impossible. Initial 3 months it never happen.
Every night before sleeping i always switched off my modem and wifi. But today morning when i tried to switch on modem, it is not switching on.
For the first three month i did not face any issue. But after renewal, I faced lot of issue. Last month also you guys have downgraded my speed, without providing the proper Internet connection.
You guys are keep saying that billing department will call me but from last more than one month no one has called me and closed all the open ticket. As i told you before that your customer number is useless. Today also i called but in between your guys stop talking to me and then disconnected the call.
I am getting ridiculous service from Hathway from more than one month. So please refund my full amount.
I have not received any call from the billing department so far after raising multiple request. Today also i called to customer care(escalation department) with "Sobha S." She promised that today definitely some one will call from the billing department but as usual today also i did not receive any call.
I don't know what you guys are doing. You are simple cheating with the customer.
My request is very simple. Provide the proper service which i have paid before, If you guys are not capable of providing the proper service then refund my money. But you guys are not providing the proper service nor refunding the money. What does it mean? Though i do not have proper Internet connection, I spent nearly 1000 rs for just calling the use less customer care. Who will compensate this? Please resolve my issue as soon as possible. I have already waited for more than one month.
I don't know what you guys are doing. You are simple cheating with the customer.
My request is very simple. Provide the proper service which i have paid before, If you guys are not capable of providing the proper service then refund my money. But you guys are not providing the proper service nor refunding the money. What does it mean? Though i do not have proper Internet connection, I spent nearly 1000 rs for just calling the use less customer care. Who will compensate this? Please resolve my issue as soon as possible. I have already waited for more than one month.
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we apologize for the inconvenience. An executive will get in touch with you ASAP.
Regards,
Hathway Broadband