[Resolved]  Hathway Internet -hyderabad — Service and new connection

Address:	Hyderabad, Andhra Pradesh, 500035
Website:	Hathwayinternet

Agreed. This is the worst service. Today Hathway's representative Mr. Mahesh visited to my office in the afternoon at HYderabad and promised to give internet connection immediately at my Alkapuri residence ( near Nagole/Ramakrishnapuram) within one hour and collected the documents and Cash. Since Iam not having change I had given Rs.2, 000 to him. He promissed to give back change of Rs 500/- when he is coming for installation after half-an-hour . Till this second the new installation/ coneection was not given nor I received Rs. 500/- back. Mr. Mahesh Called in the afternoon and told he is coming to Alkapuri house for instalation and requested to be there at Alkapuri residence by 4.00 p, m. I stopped all my work rushed back to my residence and waiting for them . But no reply. In the meantime I received a message informing that my account no. as [protected]. I tried to contact Mr. Mahesh on his phone no. [protected] but he is not ready to hear anything but applying delay tactics and telling installation will be done only next day. He is informing this also only at 8.30 pm. He is not ready to hear anything and asking to speak with his senior Mr.Stephen Naidu [protected]. When we tried his number, it is completely switched off. When we tried to contact customer service, their standard reply is" they will sort out the issue within 24 hours. In this bargain I lost a) Rs.2, 000/- b) time (4 pm to 11.30 pm) and c) mental peace, . If this issue is not sorted out by 9.00 am tomorrow I am going to Press and is ready to takeup the Issue with TRAI and consumer courts.. DEar Hathway Management, donot cheat the clients/customers.. If something is not possible donot misguide the customers.. My phone no is [protected] ..--Prasad