Hathway Internet — money paid towards reactivation but account not activated even after 6 days

Address:

560100

Hi,

I have made payment on 26th Sep of amount Rs 1766/- for a plan of 3 months+30 days of 20 Mbps speed as per call received from Hathway executive (ph: [protected]). Existing plan expired on 27th Sep but account not activated and i raised complaint on 28th Sep but no luck.Till today i called more than 30 times to customer care and receives only one response "it will get activated by today" but don't know how many today's has to come. Everyday morning to evening only one thing im doing from last five to activate my account but they don't care at all and no manager to escalate and speak to any other authority.They will not provide update on ticket raised only same response they will give.

Can someone help me to resolve my issue..Either activate my account today or else refund amount.
Is there any legal way to file case.

Hathway ID: [protected]

regards,
Gouse
[protected]