Hathway — Internet not working at 75% of time

Address:	Mumbai City, Maharashtra, 400063
Website:	Hathway.com

Its been more than a month since am complaining to hathway but nobody comes to resolve the issue. Daily my internet gets diconnected at 9 pm and it comes back at 11 am. My home is my work place since i operate from home. The service is provided by sonali cable. For hathway. I dont know what is my ID. Whenever they ask for it i give rakesh09 as id. I am fed up of this kind of service. I need a refund and intend to opt for other service provider. My contact number is [protected].