Hathway — Internet not working most of the time

Address:

Waghale Estate, Thane West

I registered complaint for internet not working Service ID[protected]M529454, but I think Hathway is very lazy, non one connected me to resolve this problem, when I again try to reach there office by phone call two times they just put call on hold for 20-30 min. and disconnected by there side without any words.
Due the very bad service of Hathway i have take leave because without internet not able to do office work.