| Address: | Poniamman kovil street,Alandur,Chennai |
This is Muthu suresh From Chennai Ac No :[protected] .I have internet problems for the last 5 days[protected] to[protected] still it is not resolved.
Thursday[protected] Afternoon I face internet connection problems. LOS light blink.
I received a call from the Service person contact no ([protected]) .He told don`t raise a complaint I will fix within 2 hour. Evening I called the service person he told I`m checking.At 8.30 PM again I called and he told me tomorrow morning It will be solved.
Friday[protected] Morning 10 am I called the Service person .He told me to raise the complaint within 1day I will solve. Friday 11am I raised the complaint ticket[protected]M431996) . and call customer care ([protected] ) .Customer support person told me it will be resolved within 3 hours.After 3 hour Again I called customer care .They told me it will be resolved within 3 hour.
At 5PM a service person ([protected]) called me and came to my home and checked and told me I was checking it would solve. After 1 hour I called to the service person ([protected]). He never pick my call.But in the model LOS (blinking is stopped) but PON (light is blink).
Saturday[protected] . I called to the customer care ( [protected] ) for disconnect my connection .They raised the ticket[protected]W460807) for disconnect the connection.
Monday[protected] I call the customer care ( [protected] ) .They told your ticket is closed .They asked me to raise new ticket but in my mobile ticket is on processing status.
Within 1 hour the sales person came and disconnect the connection.
Actual my plan expire date is 10-Sep-2020 but I disconnect the connection on 24-Aug-2020
I raised two tickets, from your side response very fast to disconnect the connection comparatively solve the problem of the first ticket raised. today ur service provider came to disconnect broadband connection, regretting your service.
I need refund money for 20 days
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