Hathway — Internet shifting

Address:

401101

Hi, It been more than 15 days . My account no 1492883 i paid 3000 rs but no responce i want shifting my internet wifi router & my internet speed is to low everytime I try to call the Customer care I get a response " Sir, will get back to you shortly." This is a never ending process and I need some solution for this. [protected] [protected]