Hathway — Internet slowness issue

Address:

Hyderabad, Andhra Pradesh

Dear Sir, I am Kumar K one of the new costumer of Hathway, i took the connection on 7th May 2015, and on 8th may the connection was setup completely. However since that time i am not getting the assured speed of 50 mbps. When the Tech engineer came and checked it he said he will check with cable technicians and get back to me since today morning i was begging like any thing and raised complaints and escalations to customer care, but my issue was not take care and i am loosing my client work for which i took this 50mbps connection. I have no idea where to reach because they simply says that they have escalated and just giving me false statements, Also they are saying i cant terminate the connection and they wont refund the money. This is my last hope assuming that atleast you will address my issue and give justice, My Hathway account number is 1352918