Hathway — Internet speed & Billing issue

Address:

Bangalore, Karnataka

Dear Support Team Subject: Regards to Billing & Speed As I have mention on the subject, I have already paid 3 months advanced payment, however I got an email which read I have to pay Rs 94 due. So please have a double check. Second and major issue regards to the Internet Speed. I have subscribed for FUB 25GB + 512KBPS unlimited. (Plan Name HD Stream 1) But after 10GB of FUB the speed reduced to 512Kbps. tried to call to your customer care on[protected] reached to line where I was the 12th caller. Reached where I was a 2nd caller & call disconnected. NOTE: Due to its a paid service the balance get over only to call the tech support number line Tried to reach to the line tech or the installation person, No Go Called on [protected] after 12th attempt one lady pickup the call & offered a call back from the technical support team. Sorry to say this, NO ONE CALLED BACK. THIS IS WHAT YOU CALL A TECHNICAL SUPPORT OR GOOD INTERNET SERVICE So would you please have a check & revert back to me Looking forward for your prompt & positive reply Regards Farheena Sultana HATHWAY INTERNET CONNECTION DETAILS:: Account holder Name: Farheena Sultana Account number / Customer code: 1126065 Installation receipt / D.C. No: 112362 Cash Paid Receipt No. 4030 Dated: 4th June 2014 Connection Date: 6th June 2014 around 7PM