Hathway — issues with upgrade to 50mbps plans

Address:

Pune, Maharashtra

This could happen to any Hathway customer, they have announced a new scheme which provides 50mbps of speed of broadband internet. I too went for it by paying around 1800 rs as shown on their website. First thing they did was to take away my old modem and fixed new modem. The technician said the connection would start in next one hour but it did not start for next 15-20 days. I keep following up with the calls to their customer care everyday but nothing happened, they just said it will start but given no reason why it was being delayed. I asked them if they cant start the new connection they should at leat provide my old modem and I am happy with the old plan but they refused to do so. After frustrating I visited their office on Prabhat road only to find that the money I paid online wasnt enough and I should pay subscription charges of 560 rs although I was an existing customer. After all my effort the forced me to pay those charges and after 3 days the connection started. Now I am facing another problem that the speed is too high and entire 10gb gets over in 5-6 days. I requested them to give me back the old modem and plan but they said its not possible. This experience is very disppointing. There would be many customer who may or might have suffered because of this.