Hathway — kyc registration

Address:Hyderabad, Andhra Pradesh

hello I have an hathway setup box and I am not able tto watch TV because all channels are blocked due tto KYC issue..my cable operator says he can't do anything for it...I don't know about where the forms available or where to submit...and I don't understand y this interruption is being caused...is there any way ithis problem can be solved online..plz..??
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Hathway customer support has been notified about the posted complaint.
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Dear Shravan Kumar Pathi,

We apologize for the inconvenience caused. Please share your smart card number and location with us. Our team member will get in touch with you and provide assistance.

Regards,
Hathway Cable
there are two numbersnumbers one on top of bar code and one below..
The number on top is[protected]
the number below is HY34002B B[protected]
location is Hyderabad

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