Hathway — Lack of Service

Address:

3/4080, Daliya sheri Navapura Surat

Hello,
This complaint is regarding hathway broadband company, Am hathway user since 2-3 years. My hathway account number is [protected], I had raise a issue/query that I have to relocate from my current position to new one. I had pay the relocating charges/fees '300' Rs on 13th of June 2022. They said we will resolve it in 3-4 business days maximum. on 16th June I call the customer support and report it again with a complaint & the person said in 24-48 hours it will resolve. on Mid 17th June I had to re-call the customer care and said it I will pass down the issue and update you soon. After a few hours around 4 PM on 17th June technician person came and fixed the router and said the internet will available after 1-hour max. After 2 hours there's no sign on internet, I had to re-call the support desk and person said it will be provided by 17th End of the day which is 7:30 PM (She stated time as well). Today is 20th June 2022 still my internet is not there, No technician came, Support desk is not picking up my call.