Hathway — loss of signal

Address:

Masjid Banda, kondapur

From 4 oct 2020 my hathway provided router is showing los (Los of signal), and i have lodged a complaint regarding the issue at hand on 5 oct 2020. As per a document from hathway website, manner of such complaints should have been resolved within 24 hours. And i have yet to hear from technical team. No attempts have been made to resolve the issue either from hathway customer care or from anybody from hathway team.