Hathway — My Humble request to hathway solve the problem as soon as possible

Address:

Hyderabad, Andhra Pradesh

my A/C NO:1240383, I got a new Hathway connection in 28/DEC/2014 for my house in santhnagar, hyderabad, . Within 4 days I raised my first complaint saying that the internet is getting disconnected frequently. They never fixed it even after complaining for 5-6 times. they send the complaint number after 2 days they send your requst/complant xxxx regisstered with hathway service has been closed .incase of any query, please call helpline.I wonder when i recevied replay same repeated n number of times i leave it, I had pre-paid for 3 months. Worst experience! I had opted for Quarterly plan 50 Mbps with 20GB per month. The first week itself i registered complaint that i was getting only 1.5 Mbps speed, the technician responded to the complaint after WEEK and told us that their WIFI speed will be reduced by using ROUTER. They asked me to connect to LAN cable to get the desired speed. The technician did not have any other explanation to handle the situation. This being the second month, i was getting 20-60 kbps but now there is a twist with Hathway. They sent a message last week that i have already consumed 100% of the Usage limit. While going through the records, they have shown i have downloaded 21.5 GB(21458.606) data in 1 days while i had practically downloaded only 1 GB or less data. I sent a screen shot of my download & also registered a complaint but there was no response. stupid explanation that Modem is password protected & that is the most secured Broadband service. Customer has only downloaded the data & Hathway does not have any system to check & confirm if the downloaded information is genuine. Customers using HATHWAY are provided with Account wherein your data is not captured REAL TIME. The data usage is visible to customers only after 72 hours (3 days). In my case they have shown data 21 GB downloaded in 1 day & had they were not able to record incidents of download.still no change in data usage attached below . These guys fudge data usage to bill & mention the customer has used 100% data within the plan period. They put us in a situation that Customers will be forced to pay extra and get the connection renewed. They have already secured advance payment from customer for the quarterly plan. My Humble request to hathway solve the problem as soon as possible, i loose 2 month data still roaming around cyber cafe, if your not i send complaint in consumer forum online it will effect on new customers. it's request and warring contact [protected]@gmail.com