Hathway — My modem refund

Hathway people took 1 and half month to terminate my account and take the modem
And then now the refund is not issued. And I can't connect to the customer care as its an automated voice where there's no option for the modem refund. Please help me i have been running around for quite a while now please
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    Resolved
    2006
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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