[Resolved] Hathway — Negligence in shifting my connection

Snigi

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I shifted from Andheri to Dadar on 1st April 2014. I had submitted a request to shift my connection on 30th March itself. They generated a complaint ID also and promised to resolve asap. i waited for 4 days called customer care many times they didn't pick up my call. then contacted the person who had set up the connection at andheri he provided me the contact no.of shivaji park hathway guy. he promised me to setup the connection last friday. then i kept calling him up on saturday he replied they will come. at 6PM when i called he said they wont come they will come on monday. Now its Thusday, they haven't turned up yet and now that guy: Abhijeet cut my call. It is already 17 days and they are not showing up neither replying.

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Aug 14, 2020

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Apr 17, 2014

Updated by Snigi I shifted from Andheri to Dadar on 1st April 2014. I had submitted a request to shift my connection on 30th March itself. They generated a complaint ID also and promised to resolve asap. i waited for 4 days called customer care many times they didn't pick up my call. then contacted the person who had set up the connection at andheri he provided me the contact no.of shivaji park hathway guy. he promised me to setup the connection last friday. then i kept calling him up on saturday he replied they will come. at 6PM when i called he said they wont come they will come on monday. Now its Thusday, they haven't turned up yet and now that guy: Abhijeet cut my call. It is already 17 days and they are not showing up neither replying. Also, it is a prepaid account. I had taken the connection in March and have already paid upto May.