Recently took a new Hathway connection i.e 2 days back and they provided worst to no support till today.
There is no way anyone could reach customer support and get help.
Why I am filing complaint is that, the support numbers they provided for broadband does not help with anything, it is automated IVR and says the ticket is is progress and call gets disconnected. No options to speak or inform issue.
+[protected] & +[protected]
The AI chat DIVA support options which says 24x7 support does not work.Always says try again at the end.
And in the official Hathway site - https://www.hathway.com/Digital/NodalOfficer
The contact number provided for Karnataka, does not exist and no response from email ID [attached images].
The contact us page phone number is invalid[protected]
https://www.hathway.com/About/ContactUs bangalore location
The sales person whom I contacted numbered - +91 [protected] Nagesh Yadav, promised over whatsap that connection will be established within 24 hours since Sunday was office holiday and all payments were made for two months subscription. And in official site as well it says new connection will be done within 24 hours. I got the wifi router installed on Sunday itself and from Monday he was not responding properly when called or over messages, says booking person messed up my address while typing and issue is there.
And today as well, not picking phone and no proper support provided, keep saying tomorrow 4pm, 5pm.
If we raise ticket using the self help portal, a lady calls and raises ticket and says it is in progress.
Please cancel my new connection and issue refund asap. Your support emails/phone number are not responding properly.
Account : [protected]
Receipt number : R[protected]
Date : 26-Mar-2023 15:18:43
Amount paid : 1768(One Thousand Seven Hundred Sixty Eight Rupees Only)
Please cancel and confirm. Please schedule for router return and confirm.
This is like scamming when no support is provided.
Please cancel and confirm on router return and refund status. Please share link where I could track my status / refund/ router return.
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