Hathway — No broadband connection since 2.5 months

Hi,

I'm srishti gureja. I have been using hathway broadband connection since more than 2 years and it was quite satisfactory though they always take long time to fix any issue but this time they disappointed as well as annoyed me like never expected. My internet connection is not working from past 2.5 months. There is not even a slow connection. I tried contacting them atleast 20 times. Initially they answered my call after a long waiting of more than 5 minutes and then simply say ok we are forwarding your concern to our technical team and they will get back to you.in revert no response from technical team. It continues for almost 5-6 times later after getting no help i stopped chasing them. I paid my bill too and still getting no services from them. It's like i wasted my money of 2.5 months. When there's the time people need a strong internet connection as most o[censored]s are working from home they disappointed me that i will never suggest there connection to anyone