Hathway — no cable tv connection - hathway

Address:

Frazer Town, 560005

Account #[protected]
Billing department has made mistakes and is refusing to sort the problem. Money has been deducted and the department has admitted a mistake is made on receiving our complaint by telephone. The issue continues to be unresolved after 4 days and counting...
Many calls and emails to no effect. My money is gone and no reason given. No body calls back from the complaint # given. The now keep disconnecting the phone. They have all records and i have every month's receipt and have never defaulted.
Hathway has conveniently disconnected my account. So my money is also gone.
Hathway website conveniently shows error and does not allow us to submit any complaint.