Hathway — No internet service as per plan

Address:

Hyderabad, Andhra Pradesh

Customer No.1267769 I have subscribed for internet broadband service from Hathway Broadband for 50 MBPS plan @ Rs.2359/- on 1/2/2015, and I was told by their executive that the installation would be done within 48 hours. But actual installation was done on 07/02/15 after my rigorous follow-ups with their customer service centre on daily basis for more than 10 times. Now the actual problem is, since last 4 days we are unable to connect the internet and there is either no signal or limited signal. I have been calling your customer service team @[protected] / 66989866. It was assured by their customer care executive for sending an engineer on 10th to rectify the problem, but till now no body has turned up. More over, since installation on 7th, the speed of their broad band was NOT more than 5 MBPS. If this is the service level they can be able to provide, I don't need it. Yesterday when I called them at above nos., nobody was there to attend the call, I was on line for more than 5 minutes. Today (12/02/15) after 3 attempts, one of their executive attended the call and I have explained him the problem and wanted to connect me to their Regional Manager, but he denied to connect. As Im not happy with their service at all, I would like to cancel my subscription. Hence, I request you to get my money refunded. Sanjeeva Reddy Kukatpally Hyderabad.