Hathway — No network connectivity and poor service

We as customers using ur broadband connection would like to know that what is the problem with the netWork connectivity. we r facing d problem every now n then. I can understand there can b some technical problem, but every alternate days? What does it mean? how does ur technical team work? Earlier from the Office v were provided the technical head no. Of goa. Mr. Milind. But whenever v cal him he dnt have any answer for it. So hence forth whom should v ask Or not to ask?