Hathway — No service after connection

Address:

Mumbai City, Maharashtra

To whom so ever this is concern this is with regards to a connection we have taken on name of Bala & Associates on Pali hill, Bandra west we have not got any bill and have been trying to contact tecnical guy sonu from 2 weeks no response not reverting the calls as well wanted to change the location of router and other help as well but not ready to help and give service so also would like to disconnect the service and need the refund of the amounts paid by us as we cannot use a connection where there is no service at all please get the disconnection processed as soon as possible and refunds of amount or this complain will be going to consumer court.