Hathway — No services provided

Address:

Hyderabad, Andhra Pradesh, 500081

Customer ID: 1432674 Multiple issues faced with hathway: 1. When we applied for a broadband connection for home with hathway, we were asked for the full advance payment for at least a three-months period. So we made that payment on day one. They claimed to install the connection within 24 hours. But it happened after 10 days of regular follow-up. But the billing cycle started from the day of applying. 2. Almost every alternate day, there is no network because of either a technical issue in my area or in the city, or their server is down. Multiple complaints are being made to their customer care, and nodal office, with no respite, and the problem can again arise anytime. There is no permanent solution. 3. Recently, our connection had been disconnected by hathway without prior notice. When we call up to their rudely talking customer care executives, we are told our documents are missing. The documents were provided on the first day of applying for the connection, and it is on the basis of those documents and their verification that we were sanctioned a connection. Anyway, so we provided our ID proofs again as documents to hathway's executives. But did not restart our connection. When we keep calling to inquire, sometimes they say they don't have ID proofs, sometime that they do not have our payment receipts. So finally, we sent all these documents, including ID and the copy of payment receipt to several of their executives, and also to their nodal and appellate authorities. But the connection is still not started. Their executives are, first of all are extremely careless to misplace our documents, and even on sending multiple times again and again to them, those remain invisible to them. During 2 months of our hathway connection, more than half of the time internet was not provided for some or the other reason. During this period, there were multiple complaints made to their customer care, nodal, as well as appellate authorities. But there could never be a permanent solution to any of those. It is very evident that hathway has no intention of providing its customers any services, and are only interesting in getting the initial payment. This is pure cheating. Our experience with hathway internet has been of constant struggle and fight, rather than peaceful use of internet. We claim our payment amount, INR 3, 000 back, and we do not wish to continue with hathway. Also, we advice all reading this message to not opt for hathway broadband.