Hathway — No update on refund

Address:

Hathway, Pune

I made a half yearly payment and my payment was valid till March 2021. Now due to personal reason I had to disconnect my services. I reached out to Hathway customer care. They came to my house on Nov 21st and took the modem and disconnected my services. Today is 2nd December I have no information from them post that as to how, when will i get my refund. When i call helpdesk it says my account is no more active. I send mails almost daily and there is no response to that too. If refund was not possible they should not have taken my modem too.

A/c #: [protected]