Hathway — Non-compensation for service outages

Address:	Bangalore, Karnataka, 560075
Website:	www.hathway.com/Broadband

I had faced connection issues for 11, 12, 13, 17, 19, 21, 26, 27, 29, 30 October and 3, 4November (Lots of complaints raised - but for the service extension, the complaints raised were 14654591 &[protected]. Apart from these, I had raised complaint regarding speed (I had taken a 50Mbps connection - and i believe during the speed issue time, the speed was near 256 kbps - not exactly sure - could have been much less than this also!). When asked for service extension, the backend guys say that during speed issue time, I had used internet and so they cannot refund. The main use for me of internet is for office usage - and i cannot connect to office network during the lower speed times - and they say they cannot even refund/extend services for these days! It takes atleast 20 minutes to close a call single time - this is taking a toll on my mobile also now - these guys don't even have a toll free number! I would like to get a refund for the past 3 months (my hathway id is 1153070) and money for the amount i spent on the mobile bill! Really pathetic service, poor customer care executives and no-value/respect for customers!