Hathway — non-delivery of broadband services post payment and no refund received post multiple follow ups

Address:

Mumbai

I subscribed to a hathway broadband connection on 20th march, 2020 and was told i'd receive the connection in a week's time. Not only did they not provide me with the services, they're now no longer responding to my refund claims via phone, texts nor emails. The last i heard from the mumbai nodal officer - vishal rajpure - on 15th june, 2020 was that he'd get back to me with a status update on my refund. I haven't heard from him since. This is less about the money, but more to do with hathway's business ethics, professionalism and the tendency to take unsuspecting customers for a ride. It seems to me that mr. Vishal rajpure has blocked my number and is no longer interested in taking my calls nor responding to me via email. Businesses like hathway are bound to fail when they make promises they have no intention of keeping, except perhaps the customer's money which they clearly believe to be rightfully theirs and need no loner be refunded to the customer.