Hathway — non refund and unethical behaviour

Address:

500062

Based on a call from a hathway customer care call i have accepted their renewal i have paid r.2600/- 30th june 2018. They told me that as a existing customer i am availing an offer that they would provide cc camera long with 3 months broadband internet connection. I told them that i had closed my old connection/account long back and i am staying in new location and also told them whether they can provide their services in my new location. Both customer care agent and money collection agent approved that they have services in my new area. So i have paid r.2600/- 30th june 2018.

After few days later their wiring team visited confirmed that there is no feasibility to provide a service in my new location. So their customer care agent/collection agent both assured me that company would refund my money back in 45 days. Ticket number for refund : 05072018w069019.

I have waited 45 days and called back both of but they are not responding my calls. But i hathway toll-free number and explained the story. He checked and my account details and told me that in this case they could not refund my money back.

My name: prasad singamsetty
My registered mobile number: [protected]
Hathway a/c number: [protected]
Ticket number for refund : 05072018w069019

Agent name: nagesh (Who collected money by cash), mobile no: [protected] / [protected]. Hathway customer agent numbers: [protected]/[protected] (Who explained offer details and assigned collection agent).

Hathway office address (As per collection agent):
Hathway internet services
3rd floor, stanza building,
Himayat nagar,
Near liberty circle,
Hyderabad - 500029.
Ph: +[protected]