Hathway — not able to connect to internet from 4 days - account number [protected]

Address:

KPHB 6th phase, Hyderabad, Telangana

From last thursday 4 june, i am not able to connect to internet and worst customer care as they have not resolved issue till today, when i called the hathway customer care on 4th june they raised a ticket 04062020w212886 and it was closed automatically on 5th june without any resolution. Frustrated with this i called again on 5th june and they raised a new ticket 05062020w212886 and after this i was not allowed to call customer care for 24 hrs as the automated message says its in progress and will be resolved in 24 hrs but nothing was resolved. On 6th june when i called back they said they will escalate issue and i will get a call back but neither i got any call nor the issue is resolved. I am working from home currently and this is having severe impact on my office work. I expect a resolution by tomorrow else want to disconnect the service.