Hathway — Not processing the refund of excess payment made

ThiruChouki Netha

from Hyderabad, Telangana

May 14, 2022

Address:

Plot; 159, Road No.3, Bramarambika Colony, Beeramguda - Hyderabad

Dear sir/madam,
We have made excess payment of our hathway broad band account# [protected] on 7th April'22(Attached Payment Receipt - PhonePe) and requested many times to refund the same by calling the customer care and also registered complaint# ID 07052022W640653 but no use because themselves they closed this open ticket on 8th May'22 without processing the refund - attached the screenshot for your ref. and use.

We have already called and requested for the same 3-5 times - the customer care executive says that you will get refund as soon as possible.

We have not received refund even after 30 days also.

Please check and do the needful.

Thanks for your kind support in advance.

+2 photos

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Hathway customer support has been notified about the posted complaint.

May 16, 2022

Updated by ThiruChouki Netha Dear Sir/Madam,
Please note that we have not received any call/reply/update from Hathway Broadband Team-Hyderabad so we have tried to contact customer support by calling[protected]. Again and again explained the same to the customer executive about the issue as described in my complaint - he was again saying the same as your Refund couldn't be processed due to some issues and you will get the same ASAP. Even they have not confirmed a date even after 45 days of my transaction.

He simply registered a Complaint ID 16052022W785487(attached screenshot - please check) and disconnected the call which i didn't expect from customer support team.

Once again request you to expedite the process to get my refund!!!

Thanks & Regards

Thirupathi Chouki
Mob: [protected]
Hathway Broadband Account: [protected]

May 26, 2022

Updated by ThiruChouki Netha Dear Sir / Madam,
Please note that still we have not got any confirmation from Hathway - Hyderabad team regarding my refund for which we are following up / chasing from 7th April'22.

Kindly check and do the needful.