Hathway — Not providing the promised internet speed 1MBPS

Address:

Mumbai City, Maharashtra, 400099

My customer ID is 1338829, i am using hathway internet service since march 15 they promised that till 15gb i will get 50mbps speed and after that 1 mbps unlimited but they even doesn't provide 1 mbps dedicated speed and mostly their internet doesn't work, in every 2-3 days i need to complain them about internet issue but they don't provide 1 mbps speed and without informing they send msg that your ticket has been closed and i ask for my money back they reply that they dont have rule to return customer money even they are not able to provide service. from starting my ticket numbers:- 1. 13780171 on 9 march 15 2. 13023886 on 7 june 15 3. 13023594 on 8 june 15 4. 13433445 on 15 july 15 5. 13618841 on 1 aug 15 6. 13622978 on 3 aug 15 7. 13744696 on 14 aug 15 8. 13770317 on 16 aug 15 9. 13780171 on 17 aug 15 10. 13814505 on 19 aug 15 11. 13902088 on 27 aug 15 [protected] on 15 sep 15 13. 14154416 on 16 sep 15 [protected] on 19 sep 15 15. 14609048 on 22 oct 15 still i am facing internet speed problem but they are not attending call and no reply from their side about my current complain number 14609048. Kindly look into issue. Thanks & Regards, Vikram Agrawal