Hathway — Not replacing modem after false promises

Address:I-003 , Ekta Bhoomi Gardens, Borivali East
Website:www.hathway.com

I have a fiber connection which I bought recently. The installation was done and within few days, the router refuses to start. Hathway customer care says will be resolved today but no one came to my address to replace the router.
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    +91 25 3252 0310
    +91 11 6165 6655
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    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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