Hathway — Not return of Advance and Non collection of Modem

Website:

www.hathway.com

I have been a past subscriber of Hathaway Services with my Account Number A/c No. [protected]. I terminated the subscription several months ago and was informed that Hathaway Personnel will transfer my deposit amount to my Account and receive their Modem/Router. However, no personnel from Hathaway have come to receive the modem. Whenever they have called in the past, I have also shared my location however the concerned personnel have not turned up at the location. Now I receive an email citing that I am withholding possession of their property from Santhosh.P NAME: SANTHOSH.P Address: Hathway Cable & Datacom Limited, Good Shepherd Square, 5th Floor, No-82, Kodambakkam High Road, Nungambakkam, Chennai- 600 034 with unknown designation. This is totally against my intention which is to return the modem and collect the advance paid towards it at the time they receive the modem. I have also escalated this to the Nodal Officer for Subscriptions. I would be much obliged if this Forum can expedite the return of the advance amount paid to Hathaway and receive their modem at the earliest.