[Resolved]  Hathway — on new cable connection, default set top box was installed which looked like an old piece

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Mumbai City, Maharashtra

Hi, this is pramod from jankalyan nagar, malad west, mumbai.posting my compain here with the hope that the concerned authority takes necessary action against it. I contacted my area cable service operator- JOEL CABLE NETWORK, Baf-hira Nagar, malad west to get a new connection on 30th august i.e saturday.I was told that tomorrow mrng i will be getting the connection, but it didnt happened so day after i enquired again and i was told that the set top box stock isnt available so wait until new stock arrives.on thursday 4th september, Mr. DINESH the joel cable guy came to my house foR installation.when he took the SET TOP BOX fRom his bag it wasnt A BOX PACKED PIECE and neither it had PLASTIC COVERING on it and it looked old like wid some Rust like on the plug edge.i enquired abt it and questioned him-why the set top box has no plastic cover and why isnt it a BOX PACKED PIECE and why It doesnt look fresh new piece like? To which he said that its a new piece and as he has to carry 6-7 set top boxes in his bag, its difficult to carry more than 3-4 wid box packing, so he had removed the box frm packing and plastic.i wasnt convinced with such an answer by him and wasnt ready to accept the opened piece, as it looked like an old piece and it was slightly big in size as compared to the new set top boxes.BUt he assured and installed the same box.later when i asked about the remote, he said hE forgot to bring it and will hand me tomorrow. NOW THE MAIN PROBLEM STARTED FOR CONCERN. While watching tv, suddenly The SET TOP BOX stopped and it showed NO SIGNAL, but after few mins The set got the signal back .and again after some time it lost the signal again.This thing happened 5-6 times and it happened on the same night when i had my new connection. NEXT day Mr. Dinesh came to hand over the Remote and i told him about the problem i faced last night and also in mrng, he said yesterday we were wRking with the lines so that might be the cause and assured It wont happen again.but i told him my neighbours r also having ur connection but they had the sigNals, he said it wont happen again and he left. AGAIN today i had the same issue, the set top box lost its connection for more than 30 mins, so i went out of my house and enquired wid my neighbours but they Had the signal so i called Mr. DINESH and told him abt the problem, He said will send technician at ur place.THE technician came and he checked the box and connection and later confirmed that THE SET TOP BOX IS NOT RECEIVING POWER, there is problem with the box...i told him that i already had doubts wid the piece coz it wasnt bOx paCked anD it looKed old or used like, and asked the technician to replace this piece and get me a new box packed fresh piece.he said he is jst technician, u plzz call Mr. DINESH as he deals with the boxes..IMmediately i called DINESH and told him abt the issue And said to replace it And y did u gave me an opened piece.he said iN a strange manner that -maI box mei ghus kar to dekh nai sakta na ki fault hai Ismein.( I cant go into the box and see wheather its faulty or not)., than i Told him y didnt u gave me a packed piece, shall i complain to hathway main branch to which he said -jaao karo( go and Complain)...I had seriously lost my temper but i Controlled myself, coz i didnt wanted to go into any arguments wid him, rather i thought of complaing to the HATHWAY CUSTOMER CARE, so That they will Look into The matter and deal wid it. NOW my questioN to HATHWAY IS:- 1. IS THIS THE ATTITUDE O[censored]R LOCAL SERVICE PROVIDER OPERATORS AND IS THIS THE WAY THEY PROVIDE SERVICE? 2. DOES HATHWAY GIVE NEW CABLE INSTALLATION THE OPENED SET TOP BOX WIDOUT ANY BOX PACKING AND PLASTIC COVERING? 3. MR. DINESH THE GUY FROM JOEL CABLE NETWORK SAID JAO KARO COMPALAIN, THIS SHOWS HE DOESNT FEAR OF HATHWAY MAIN BRANCH AND THE COMPLAINTS.IS THIS THE IMAGE OF THE MAIN HATHWAY BRANCH TO ITS LOCAL CABLE OPERATORS? ARENT THE COMPLAINTS HERE ARE TAKEN CARE OFF BY THE CONCERNED AUTHORITY? 4. I HAD HATHWAY CONNECTION TWO YEARS BACK FROM THE SAME JOEL CABLE NETWORK, BUT THAT TIME I WAS PROVIDED A FRESH NEW BOX PACKED SET TOP BOX, THAN WHY NOT THIS TIME? I REQUEST THE CONCERNED AUTHORITY TO KINDLY LOOK INTO MY CASE AND DEAL WITH IT IN THE BEST SUITABLE MANNER AND TAKE NECESSARY REQUIRED STEPS...HOPE SUMTHING POSITIVE FROM THE HATHWAY CUSTOMER SUPPORT TEAM.. THANK YOU MY CARD NUMBER[protected] MY SET TOP BOX NO. NDS- [protected] MY CONTACT NO.- [protected] PLZZZZZZ LOOK INTO THE MATTER QUICKLY...