[Resolved]  Hathway — Pathetic customer care

Address:

Bangalore, Karnataka

Hathway account: 672492 On 17th Sep 2014, I made a payment of Rs. 2516 for a quarterly internet plan and emailed hathway I need an invoice for the payment made so I can submit it for reimbursement. I got no response to my email. I sent two emails again asking for the invoice on 7th and 8th oct. Still have not got any response. Hathway doesn't have a toll free customer care number and they don't the calls immediately. We would have to pay for the call and sometimes the waiting time extends to 10-15 mins. I called the billing helpdesk on 13th oct and explained the problem with bill not received. She registered the complaint and told me I will receive the bill by evening. Complaint number is 10960626. But the complaint was closed without any information or resolution. I called them again on 14th oct and the person said billing department would call in 2 hours and I never got the call. My loss is not just the amount I paid for the internet plan but also the call charges for all the time I called and waited for them to attend. I need a solution for my issue and redressal for the mental agony I am going through because of the pathetic customer care that hathway has.