Hathway — Pending connection setup

Address:

Bangalore, Karnataka

I applied for a Hathway ‘HD Stream 2’ internet connection in Frazer Town, Bangalore. On 10/07/2014 I paid their representative Niranjan Nanja from St. John’s Road office a sum of Rs 2375 (Receipt No. BLRISP/6783) after he falsely promised me that they have everything set up and I’ll have my connection in 2 days. It’s been almost 2 weeks since then and nobody has come to my house to fix the connection. Since the day I paid him he’s been ignoring my calls, I called their customer care multiple times and every time I got the same generic response “We have forwarded your complaint, you will be contacted soon”. I even tried e-mailing the Nodal officer and I didn't get a reply from him also. In my most recent talk with their customer care I found out that they haven’t even started with laying down the cables in that area. It’s surprising and shocking to see a company lying to their customers from day one and engaging in such shady practices. I can’t believe how they can even have customers when they are so incompetent that they can’t even fix a connection in 2 weeks or for that matter even start working towards it. To all the people who are thinking of taking their internet, refrain yourself from doing it, go for anyone else but them because their service is not worth the mental torture. My contact no.is [protected].