Hathway — Plan Deactivated within 2 months even if payment done for 4 months

Address:	805/806, Windsor, Off CST Road, Kalina, Santacruz(E), Mumbai 400098
Website:	www.hathway.com/Broadband/HomeBroadband

I made a payment of around Rs2340 in April 2020, however the internet was not yet activated due to lock down. It was only on 8th June that a technician arrived and fixed it. It worked for 2 months and was deactivated on 1st August. The due date for renewal should be 8th September counting 4 months. I have been in touch with Sunil Chaugule and Dilshad Khan through emails and there has been poor response from their side. Mostly they got back using a template saying it is forwarded to the concerned department. Mr. Dilshad Khan got back on the 10th August asking to renew the account. I don'y understand t=why the account has been deactivated when it should be active. There has been no reprise from this apart from constant unnecessary email follow ups.