Hathway — plan fraud hathway

Address:

Chennai

Dear sir / madam,

I am writing to you to raise an issue about: broadband internet

The issue that i have experienced was: my account number is [protected]
I recharged rupees 236 to change my plan from 707 to 943 after calling the customer care. But they did not change my plan and gave 100gb addon. I had contacted the customer care more than 20 times for this issue but my issue is not solved till now. My plan is going to end tomorrow and i have to recharge pls give my 236 back so that i will change my plan this time.
Today the billing team called me and told that your plan is going to end and reacharge now.
I explained the above issue to them and they asked me to pay rupees 724 and told me they eill give the 943 plan. So i too recharged 724 but even this time they lied me. Only the 707 plan was activated this time too.
I didn't expect this!!!

It occurred on: 28/08/2020

Hathway must refund my 253 back or else change my plan to 943 plan

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.