[Resolved]  Hathway — please cancel my hathway internet connection

I am srinath reddy ch taken hathway internet connection on 3rd september, they installed modem and router but not activated internet connection till now, i called to customer care number of times but they are saying within one hour you get the call and your internet connection will be activated they are saying same thing from last 3 days onwards so finally i dicided to cancel my hathway internet connection, please please give me amount return as soon as possible
My account details are
Name: srinath reddy ch
Account number:[protected]
Phone number:[protected]