Hi,
My Hathway acc no - [protected]
For 12 days, nothing at all has happened on my complaint.
I have made many calls to the helpdesk for this exact issue and each time explained them the problem in detail. I have raised requests-id 4 times.
3 requests-ids have been closed. The problem is not yet resolved and no explanation is ever given.
MY 4TH request id was "24082020M500712", which is still open for two days now.
The funny part is I cannot contact the helpdesk till the request is open. So, the only means to cumminate with hathway is also gone till the request id is open.
I am using this forum as a last resort.
My 1st request id was "17082020W336969". No action was taken and the request was simply closed that day.
My 2nd request was on 18-nov-2020. I had explained the entire problem in detail in that mail. Next day the request was closed. Not sure if someone even read that mail.
3rd time I called the helpdesk again and explained the entire problem in detail again. Helpdesk raised a request (request-id "23082020W479801") and told me that someone from the billing team will call me. But next day I simply received an SMS that my request has been closed. No one even bothered to call me.
I am explaining the problem again here :-
Each month I pay my bill and receive 235 GB each month. I am on the same plan for many years now.
The bill that I paid this month (on 8-Aug-2020) is exactly the same that I had been paying each month.
12 days ago, my speed suddenly dropped very low.
When I checked the selfcare portal, the "Data Usage" section was showing that I had only 35 GB of data allotted to me (instead of 235 GB that I receive each month).
The portal was showing that the data limit has been reached (whereas in reality, I had used only 35 GB of data. 200 GB of data should still be remaining).
Seems like someone accidently moved to a lower plan without evne consulting me.
On my 4th request, I had explicitly asked them to call me. So far no one has bothered to call me.
I asked them to call me so that I can explain them not to move me to my old plan now(which was an expansive plan) for the month of August.
The month of August is almost gone now and I don't want to move to my old plan for August. The only thing I will be doing is "paying a higher bill without using the services".
I want to move to my old plan from the month of September.
Please look into this and call me.
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I just received a bill for the month of August from Hathway.
Hathway is charging me the full bill amount for the month of August (They gave me only 35GB but they are charging me the full bill amount of 235GB).
This is sick. I don't know what to say and whom to contact.
There is no bloody way to contact Hathway billing team. When I call the helpdesk, the helpdesk simply raises a complaint ticket (like they had done 4 times in the past month) and then the billing team simply closes the ticket the very next day.