[Resolved]  Hathway — Poor broadband service

Address:	Mumbai City, Maharashtra, 400013
Website:	www.hathway.com/Broadband

I have subscribed to your Broadband service (Subscriber No: 1544070) for barely 15 days and are tired already with the poor service provided. Here are my issues :

The speed is never at 50mpbs. It is usually below 10 mpbs.
I have lodged over 8 complaints since subscription. I have also spoken to so-called Senior Managers at their Call centre. Sometimes I am put on hold indefinitely. Even the call centre did not pick up the call on occassion.
Although it is promised that engineers would visit my home this never happens. Frustratingly the complaints are closed at their end without seeking my consent.
I have written to the Nodal officer (without any response)and even the Apellate Authority but no action is taken.