Hathway — Poor service,No professionalism,No concern for the customers!

Address:	New Delhi, Delhi, 110048
Website:	www.hathway.com

Customer Code-1458502

Customer Name- TANUJA JAIN


Hi,

I am a customer of hathway not so professional services.

I renewed my account on 16th November for 3 months and i am regretting it to an extent beyond explaination. So first of all, you promise services which are never provided and then when we try to call your customer service they give the following responses:


1. We have a request response time of 48 hrs- even if its urgent we do not care

2. We have registered the problem, we will have someone get back to you

3. Hang up on your face!

4. We say 50 Mbps but if you believe that it is true then, you are an - because how do you think we can give you that speed in such less rental!! - I mean excuse me! Thats no way of talking to a customer

5. We cant do anything about it

6. OK surrender your connection, we will not refund any amount

7. We cant make you talk to any higher authority


So even after this, i manage to get in contact with a person called ABHISHEK from hathway who says he will visit and check but no one has ever come.

And we stand here only wondering how to get an internet connection which atleast gives 2-3 Mbps if not 50 Mbps speed.


I would be glad if someone looks into my plight and helps us out.