Hathway — poor transmission quality and lack of service

Address:

Mumbai City, Maharashtra

Our local cable operator in Mira Road "Star Cable" Tel: Nos 28100562/28112236 had installed Hathway Set Top box around 1.5 years back. Regret to inform that till date we could not get proper quality. In fact there is breakdown in services for atleast 10 to 12 days every month. When we call on the above telephone numbers the cable operator do not respond to the calls. Last month they came to collect the payment and during that time their mechanic told us that the set top box is faulty and needs replacement. The mechanic arranged an alternate set top box at a charge of Rs 300. Even after that we could not get proper transmission. we tried calling them but the cable operator did not respond. Two days back their representative came to collect the money. During this time again he informed that the set top bax is not working and he will reapir and bring it back. He returned the set top bax yesterday stating that the box cannot be repaired. We are really frustrated by the kind of services being offered by Star Cable. Please help resolve the issue. Regards Nasimuddin Shaikh Mob : [protected]