[Resolved] Hathway — refund amount

[Resolved] Hathway — refund amount

P Pritam Bokan from Powai, Maharashtra Dec 5, 2022 This thread was updated on Dec 5, 2022

Hi, I applied for new connection on 21-mar-2020 and the payment also done on the same day. As communicated with one of the executive, they said it will be done on monday i. E. 24-mar-2020. From that day i am calling every day to customer care for cabling and installation. They replied every time it will be doen by eod. I fed up with this answer and asked for refund. Initially they said ok and next when i asked when did get my refund. The executive said it is not possible online, for refund he has to go to the office. How can it be possible, if you can accept payment online you should refund it online. Please help me on this topic. I need my amount with interest. Please find the attached receipt and contract number through which i applied for the connection. +4 photos Was this information helpful? No (0) Yes (0)
May 4, 2020 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Apr 02, 2020 Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.
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naveen9419

Dec 5, 2022

Hi on 14th November i paid 399rs for net connection for Hathway. later they informed that connection not available in my area and they told will return back amount its almost 1 month still they have not returned money.

and the person who interacted with me is escaping and he as switched of his phone.

one of worst support from hathway. attached the message received for installation. and no response further on this.