Hathway — Refund & Connection Deactivation

Address:

Bangalore, Karnataka

Acc Number: 662544, located in Bangalore. There was always a Internet issue now and then but that exceeded from 24th Mar 2015. When a service request was raised on the same day one, they told 24 Hrs it will be rectified. Later they told me that issue will be rectified when I get the new modem (users were asked to migrate to 50MBps plan). The new modem was installed on 25th Mar 2015. Again a request was raised on 25th, 26th, 27th till 1st Apr 2015. They never came to the location for checking the issue, simply closed the ticket first 3 days. 4th day i asked them how you closed the ticket without confirmation from side, they did not any clue. Fed up with this service, a mail was written to their billing & help desk mail id on 30th Mar for Internet closure. They told that I will get a call from back end team within 24Hrs. No response yet, in between a guy called me asking me to wait for a day and he will send the technical team and correct the issue. No one came here. Next day again i wrote a mail for disconnection today, No reply for that, again another guy called me asking me to wait for a day and he will send the technical team and correct the issue. No one came here. How many days they need to check the issue, I have already paid Rs 2516 for 3 months Internet (Apr- June), no clue whether they refund that. The mail ids they use only when they want to send plan changes, when customers write a mail they do not even respond. Can you please do the needful in deactivating the connection and getting the refund.