Hathway — Refund did not get

Address:

Boduppal, Hyderabad

I was contacted by hathway representative and they have promised me plan details that doesn't exists, I made a payment of 1767 for 3 months plan.
My Hathway account number is [protected].

The Technician said that there is not connection in my area .

I have not received the refund yet, i made the payment on Dec' 2nd 2020 and asked to refund the amount on 3rd Dec' 2020.

I have called customer care multiple times and also send mails to their office mail id, the last time i checked i was informed that the related ticket was closed without processing refund.