Hathway — Refund issue

Address:	Hyderabad, Andhra Pradesh, 500089
Website:	www.hathway.com

My Name:Jonnakuti.V.V.S.S.Bhaskar Hathway Account no:1340451 Mobile : [protected].On 30th June, 2015 hathway people have disconnected my connection and taken back the Modem which they have installed. During installation hathway people have said to me that if I go for one year connectivity by paying Rs.12, 358 I would get 2months free connectivity and WiFi router. I said them that I do not require WiFi router as I already have one earlier. So they offered me 3months free connectivity as I have not opted for WiFi router. During disconnection, I have returned modem which was given to me during installation. For refund i am continously following it up through mails, calls to their customer service since July 1st but till date no update from them. When I went to thier office on 5th October, 2015 they have given me a cheque of Rs 7, 700 and said I have been charged 1, 200 for 38 days & rest 3, 500 for installation charges it seems. They said it as free during installation and now they are saying if i would have continued the service installation would have been free. How ridiculous these hathway team is without a service how i would continue the connectivity. i am paying for 50mbps & getting 5mbps and they expect me to be happy and continue their service.