Hathway — refund of money since refused to provide service or activate my connection

Address:

Banjarahills Hyderabad road no 14

My hathway broadband no. [protected]. Which was actively 2 years back. So in july 2020 i asked to get the reconnection. So a person named uday tej his mobile no. [protected]. He has instructed me to pay online as your an existing customer, after payment i will send a person to set the router and cable connection, so when i contacted that person, he said your area already has full connection and one more is not possible. So they said contact to hathway for refund. But none of the contact numbers of hathway lead to talk with customer care executive; therefore no response from any side.
Therefore hathway should not accept payment until it confirms feasibility in area.