Hathway — refund of rental advance paid, due to not feasible service from hathway

Address:

560048

I have been hathway broadband customer (Acc:[protected]) for more than 2 yrs. I have paid rental advance till dec-2018. I was residing in rented flat in ramamurthy nagar, bangalore until 13aug-2018. I have shifted to another flat in mahadevapura, bangalore for which i have raised address change request. Their came back saying service not feasible and had initiated device recovery. I have to follow to expedite the recovery hoping of getting the refund sooner. Nothing happened from their side and i have to reach out to appellate authority - mohan. He called me twice to understand the problem and expedited device recovery by assuring of refund post recovery. Post recovery i receive a shocker email saying refund not possible from the same appellate authority mailbix