Hathway — Refund o[censored]nused portion of prepaid charges

Address:

Mumbai City, Maharashtra

I had made a prepaid recharge of 3819/- for six month on 10/01/2015 and then I relocated to.another house then your helpdesk team said that first pay transfer charges then we will do transfer your connection and than I paid transfer charges of rs. 450/-. On 10/02/2015 But after making of transfer charges your helpdesk team said that we don't have service on your relocated area so we will make refund for your unused portion and transfer charges. Than I had submitted modem, adoptar and ethernet cable related to account number 1139555, to your representative as on 21/02/2015 as per Ack for GRN no. 197872. After three months and after so many follow ups ( approx 25 time through mail and call) they transfered only 450/- and said that you are not eligible for refund o[censored]nused portion. Kindly look into this matter and see negligence of your team, this is not about money this is about customer satisfaction. What a worst experience i had with your company,